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Any information that describes your demographic or behavioural characteristics. Examples include date of birth, age or age group, gender, geographical location (e.g. postcode), favourite products, hobbies and interests.
Any information about the computer system or other technological device you use to access any of our websites, such as the IP (Internet Protocol) address used to connect your computer or device to the internet, the operating system type and web browser type and version.
If you access our website through a mobile device such as a smartphone, the information collected also includes, where permitted, your phone’s unique device ID, advertising ID, geographic location and other similar mobile device data.
When you navigate and interact with our websites or newsletters, we use automatic data collection technologies to collect certain information about your actions. This includes, for example, information about which links you click, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors, and the length of visits to certain pages. This information is collected using automated technologies such as cookies and web beacons, and is also collected using third-party tracking for analytics and advertising purposes.
Any information you voluntarily provide to us about your experience using our products and services.
Content you create and share with us on third party social networks or by uploading to any of our websites, including using third party social network apps such as Facebook. Examples include photos, drawings, personal stories or other similar media or content. Where permitted, we collect and post consumer-generated content in connection with a variety of activities, including contests and other promotions, website = features, consumer engagement and third-party social networks.
Any information that you publicly share on a third party social network, or information that is part of your profile on a third party social network (e.g. Facebook) and that you allow the third party social network to share with us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, friends list, etc.) and other additional information or activities that you allow the third-party social network to share.
Any information we need to complete an order or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiry date, etc.) or other available payment methods (if applicable). In all cases, we or our payment processing providers handle payment and financial information in a manner that complies with applicable laws, regulations and security standards such as PCI DSS.
Calls or Online conferences may be recorded or listened to for local operational requirements (e.g. for quality or training purposes) in accordance with applicable laws. Payment card details will not be recorded. Where required by law, you will be informed of this recording at the beginning of your call or Video conference.
We do not seek to collect or otherwise process sensitive personal data in the normal course of business. Where it is necessary to process your sensitive personal data for any reason, we will rely on your prior explicit consent for any voluntary processing. When we process your sensitive personal data for other purposes, we rely on the following legal bases: (i) detection and prevention of crime (including fraud prevention); and (ii) compliance with applicable laws (e.g. to comply with our diversity reporting obligations).
We do not intentionally request or collect personal information from children under the age of 13 without parental or guardian consent. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly remove that child’s personal information from our records. However, we may collect personal data from children under 13 directly from the parent or guardian and with their express consent.
Cookies, Similar Technologies, Log Files And Web Beacons
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. For more general information on cookies , similar technologies and how they work, please visit All About Cookies.
You should be aware that applications you use to access our web site, such as your web browser, may also place cookies on your device when visiting our Site, or other websites. An example of this would be where you sign in to Google Chrome using a Google Account. We have no control over these third party cookies, so you will need to manage these cookies in the settings of the relevant applications.
The lifespan of a cookie depends on its purpose and how you interact with it:
We use the following categories of cookies:
These cookies are those cookies which a website could not operate without. These include cookies such as login cookies.
These cookies recognise you when you return to a website, remember your preferences and provide enhanced, more personalised features.
Performance cookies, along with other information, allow websites to calculate the aggregate number of people using a website and which features of a website are the most popular. This information is generally used to improve the website and the way visitors are able to move around it.
Advertising cookies (also known as targeting cookies) help us to deliver our adverts when you visit other websites, such as news websites. This is known as “retargeting”. This technique helps to ensure that the ads you receive are more relevant to you and your interests. These cookies help to measure the effectiveness of an ad and can also limit the number of times that you see an ad. These cookies are placed on your device by advertising networks that we and other advertisers work with to deliver ads. They remember what sites you visit and this information is shared with other ad networks to show you relevant ads.
Analytics cookies are used so online services can collect information about how people access them. For example, the number of users on a website, how long they stay on the site for, and what parts of the site they visit. This is also sometimes known as ‘web audience measurement’.
Essential/Strictly Necessary Cookies
We do not need your consent to store and access essential cookies on your device, although you can still block or delete them.
Other (“non-essential”) Cookies
We may only store and access non-essential cookies on your device with your permission. You are not obliged to give consent to our use of non-essential cookies. If you do give your consent and then change your mind, you can still delete any cookies that have already been placed.
Below are the cookies that require prior consent
|_fbp||Advertisement||This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital web site powered by Facebook advertising after visiting this website.||3 months|
|_ga||Analytics||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.||2 years|
|_gid||Analytics||This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.||1 day|
|_gat||Performance||This cookies is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.||1 minute|
For the purpose of web site analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our web site), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. As a matter of principle, your IP address will not be merged with other data.
Within our online offer, the so-called “Facebook Pixel” of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”), is used.
With the help of the Facebook pixel, it is possible for Facebook to determine you as a visitor of our online offer and to place you within the target group for the display of advertisements (so-called “Facebook ads”). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the web sites visited) that we transmit to Facebook (so-called “Custom Audiences”).
There are various ways that you can manage your cookie preferences but please be aware that in order to use some parts of our web site you will need to allow certain essential or functional cookies. If you block or subsequently delete those cookies, some aspects of our web site may not work properly and you may not be able to access all or part of our web site.
When you access our Site, we will ask you to provide consent for our use of non-essential cookies. We may repeat this request on subsequent visits to our Site, for example if you delete cookies from your browser or we need to request new consents from you. Please be aware that withdrawing your consent does not remove the cookie from your device and, in the case of Social Media Cookies and Advertising Cookies, the cookie may still be used by third parties to show you personalised content and/or advertisements.
Where cookies are essential to the operation of our Site, we can use these without your consent and they cannot be managed.
For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.
Some cookies are dropped by third parties who operate the browser or application through which you access the Site. We do not have control of this and you will need to manage those cookie settings through the relevant third party application.
Separately to our use of Google Analytics cookies, when you access the Site via Google applications such as Google Chrome, Google may collect user information for the purpose of Google serving personalised advertising across your devices. Google is able place these advertising cookies on the devices used by visitors to the Site because we use Google services to run the Site. However these cookies are dropped for Google’s own purposes and as such we do not have any control over how or when they are dropped. You will need to opt out of receiving these cookies via your Google settings. For further information about please refer to Google’s Privacy Center.
We collect information in the form of log files which record website activity and collect statistics about your browsing habits. These records are automatically generated and help us to troubleshoot, improve performance and ensure the security of our websites. During your visit to our website, we collect and use data that your Internet browser automatically transmits to us:
Web beacons (also known as “web bugs”) are small strings of code that deliver a graphical image on a web page or in an email to send data back to us. The information collected via web beacons includes information such as IP address and information about how you respond to an email campaign (e.g. when the email was opened, which links you click in the email, etc.). We will use web beacons on our websites or include them in emails we send you. We use web beacon information for a variety of purposes including, but not limited to, website traffic reporting, visitor counts, advertising, email monitoring and reporting, and personalisation.
Use of your personal information
The following sections describe the different purposes for which we collect and use your personal data and the different types of personal data collected for each purpose. Please note that not all of the uses listed below are relevant to each individual.
What do we use your personal data for?
We use your personal data for consumer service purposes, including responding to your enquiries. This usually requires the use of certain personal contact information and information about the reason for your enquiry (e.g. order status, technical problem, product question / complaint, general question etc.).
We will use your personal data to provide you with information about goods or services (for example, marketing communications, campaigns or promotions). This may be through means such as email, advertisements, text messages, telephone calls and postal mailings, where permitted by applicable law. Some of our campaigns and promotions are carried out on third party websites and / or social networks. This use of your personal data is voluntary, meaning that you can object to the processing of your personal data for this purpose (or withdraw your consent in certain countries).
With your consent (if required), we use your personal data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our websites; (iv) to ensure that the content of our website is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content; and (vi) to allow you to participate in interactive features if you so choose.
For example, we store your login ID / email address or screen name so that you can quickly log in the next time you visit our website or easily retrieve the items you have previously added to your shopping cart. Based on this type of information and with your consent (where required), we will also show you specific content or promotions tailored to your interests. The use of your personal data is voluntary, i.e. you can object to the processing of your personal data for this purpose.
We use your personal data to process and your order (e.g. converting your free account into a premium account), to inform you about the status of your orders, to correct addresses and to perform identity checks and other fraud detection activities. This includes the use of certain personal data and payment information.
In accordance with applicable laws, we use your personal data for other general business purposes, such as managing your account, conducting internal or market research and measuring the effectiveness of promotional campaigns. We reserve the right, if you have more than one account, to combine these accounts into a single account. We also use your personal data to manage and operate our communications, IT and security systems.
We also disclose your personal information to third parties (i) when required by applicable law, (ii) in response to legal process; (iii) at the request of a competent law enforcement authority; (iv) to protect our rights, privacy, safety or property or the public; or (v) to enforce the terms of an agreement or the terms of our website.
Disclosure of your personal data
We share your personal data with the following types of third party organisations:
These are external companies that we use to support our business (e.g. order processing, payment processing, fraud detection and identity verification, website operations, market research companies, support services, promotions, website development, data analytics, etc.). Service providers and their selected employees may process your personal data on our behalf only for the specific tasks they are required to perform by our instructions and are required to keep your personal data confidential and secure.
Except in situations where you have given your consent, we do not license or sell your personal information to third party companies for their own marketing purposes. Their identity will be disclosed at the time of your consent.
We will use your personal data for legal reasons.
Retention of your personal data
In accordance with applicable laws, we will use your personal data for as long as is necessary to fulfil the purposes for which your personal data was collected or to comply with applicable legal requirements. Personal data used to provide you with a personalised experience will be retained for a period of time permitted by applicable laws.
During the periods we will limit our processing of your personal data to storing or maintaining the security of that data, except to the extent that the data needs to be reviewed in connection with a claim or obligation under applicable law. Upon expiry of the periods, we will either
Disclosure, storage and/or transfer of your personal data
We take appropriate measures to keep your personal data confidential and secure. However, please note that these safeguards do not apply to information you provide in public areas, such as third party social networks.
Your personal data will be processed by our authorised employees or agents as necessary, depending on the specific purposes for which your personal data was collected (e.g. our staff will have access to your consumer file).
We store your personal data in operational environments where appropriate security measures are used to protect against unauthorised access. We follow appropriate standards to protect personal information. Unfortunately, the transmission of information over the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of data during transmission through our websites.
It is important that you also help to ensure that your personal information remains safe and secure. When you sign up for an online account, be sure to choose a password that is difficult for others to guess and never share your password with anyone. You are responsible for keeping this password secret and for the use of your account. When using a shared or public computer, never keep your login ID / email address or password. Therefore, log off each time you leave the computer. You should also use the privacy settings or controls that we make available to you on our website.
The storage as well as the processing of your personal data as described above may require that your personal data is ultimately transferred / transferred to and / or stored at a destination outside your country of residence, including to countries that have different data protection standards than those applicable in the UK, EU or EEA. We have standard contractual clauses in place to protect your personal data and you have the right to request a copy of these clauses from us by contacting us and / or we rely on your consent where permitted by law.
You have a number of ‘Data Subject Rights’ below is some information on what they are and how you can exercise them. There is more information on each right on the Information Commissioners (ICO) website and you can simply follow the links provided to learn more.
Where the processing of your personal information is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.
The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.
We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You do however also have the right to lodge a complaint directly with the ICO, their contact details can be found on their website.
Please direct all requests for information, requests for information or objections to data processing to us.
Your choices about how we use your personal data
We endeavour to give you choices about the personal data you provide to us. The following mechanisms give you control over your personal data:
We work with advertising networks and other ad serving providers (“Ad Providers”) who serve ads on the Internet on behalf of us and other non-affiliated companies. Some of these advertisements are tailored to your interests based on information collected over time on our websites or non-affiliated websites. You can learn more about these types of advertisements at www.aboutads.info/choices.
You can also learn how to opt-out of interest-based advertising practices from companies participating in the Digital Advertising Alliance (“DAA”). You can also stop the collection of precise location data from a mobile device by accessing the device’s location settings.
If we change how we handle your personal information, we will update this policy. We reserve the right to make changes to our business practices and this policy at any time. Please check back regularly for updates or changes to our policy.